FAQ

Frequently Asked Questions (FAQ)

1. What are the benefits of real human hair wigs?

Real human hair wigs offer a natural look and feel, can be styled like your own hair, and have a longer lifespan compared to synthetic wigs. They are more versatile and can be washed, curled, or straightened.

2. How do I care for my human hair wig?

To care for your wig, wash it with sulfate-free shampoo, condition regularly, and allow it to air-dry. Avoid excessive heat styling and always store it on a wig stand when not in use to maintain its shape.

3. Can I dye my human hair wig?

Yes, you can dye human hair wigs just like natural hair. However, it’s recommended to take it to a professional to avoid damage. Always do a strand test before applying full dye.

4. How long does a human hair wig last?

With proper care, a human hair wig can last 1-2 years or even longer. Its longevity depends on how frequently it is worn and how well it is maintained.

5. What size wig should I choose?

Most wigs come in average sizes that fit 95% of customers. You can measure the circumference of your head to ensure the best fit. Adjustable straps in wigs allow for slight size adjustments.

6. How can I secure my wig to avoid it slipping?

You can secure your wig using wig caps, adhesive strips, wig glue, or bobby pins. Wigs with adjustable straps or combs inside provide additional security.

7. Can I sleep or swim in my wig?

It is not recommended to sleep or swim in your wig as it can cause tangling and damage. For swimming, opt for a swim cap or a specific water-resistant wig designed for such activities.

8. How often should I wash my wig?

It’s recommended to wash your wig after wearing it 6-8 times. However, this can vary depending on factors like sweat, environmental exposure, and personal preference.

9. What is the difference between lace front and full lace wigs?

Lace front wigs have lace only at the front, providing a natural hairline. Full lace wigs have lace throughout the entire wig, allowing for more styling versatility, including updos and ponytails.

10. Can I straighten or curl my human hair wig?

Yes, you can use heat styling tools like straighteners and curling irons on human hair wigs. However, use a heat protectant spray to minimize heat damage.

11. How long will it take for my wig to be shipped?

We typically process orders within 1-2 business days, and shipping times vary by location. In general, domestic orders take 5-7 business days, while international orders may take up to 14 days.

12. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs vary based on the destination. Additional customs fees may apply for international shipments.

13. What is your return policy?

We accept returns within 30 days of delivery for unworn, unaltered wigs in their original packaging. Please contact our support team before initiating a return.

14. How do I initiate a return?

To initiate a return, please contact our customer service at [email protected] with your order number and the reason for your return. We will provide you with return instructions.

15. Can I exchange my wig?

Yes, we offer exchanges for different sizes or styles. Please contact us within 30 days of receiving your order, and we will assist you with the exchange process.

16. Do you offer custom wigs?

Yes, we offer custom wig services. You can provide your specific preferences for length, color, and style, and we will create a wig tailored to your needs. Contact us for more details.

17. What payment methods do you accept?

We accept all major credit cards, PayPal, and select cryptocurrency options. You can choose your preferred payment method during checkout.

18. Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order’s progress on our website or the courier’s tracking page.

19. What should I do if my wig is damaged during shipping?

If your wig arrives damaged, please contact our customer service team within 48 hours of receiving the package. We will assist you with a replacement or a refund.

20. How do I know if the wig will suit me?

We offer a variety of styles, colors, and lengths to suit different preferences. If you’re unsure, our customer support team can provide guidance or recommend the best wig for your face shape and lifestyle.